Hiring a property manager can be an intimidating task to take on. You’re probably looking through so many options – all claiming to be the best ones for the job. The truth is, there are many companies out there that will do what you need them to do and many out there that will take advantage of your business. How do you decide which type of company you’re speaking to?

What are people saying?

Reputation is extremely important when you’re looking for a company to manage your property. Many people seek personal recommendations from friends, coworkers, family, etc when making decisions for everyday life activities. Of course, you’d choose that Greek restaurant that your best friend raves about over all of the rest because you trust them! But what happens when you don’t know anyone that has worked with a great Orlando property management company before? How do you know which company is going to be the best fit for you? Reviews can provide that level of trust that you’re looking for in the company whose care you’re leaving your investment in. Great reviews can help confirm a company’s reputation to help you feel safe in your decision.

The 5 Star Property Management Company

Not only is the number of stars a key metric for success, but the number of reviews can be just as important. Would you rather work with a company with a perfect 5 star review average based on 3 reviews? Or a property management company with a 4.7 star rating and 200 reviews? The more consistent positive reviews a company has, the better indication of what their actual reputation is in the industry.

Pay attention to how the company responds to negative reviews. Are they seeking solutions, or are they placing blame? Are their responses thoughtful and genuine, or are they dismissive? You can tell a lot about a company who takes accountability for their business practices and seeks to reassure their customers and make things right.

Finally, look for patterns in the reviews. Are tenants constantly talking about how quick the company is to handle maintenance requests? Are owners praising the company for being responsive and keeping them in the loop? Figure out what is most important to you in a property management company and see if the reviews fall in line with what you are looking for.

These are all things you should be paying attention to when you are searching for the perfect property management company. Taking the time to research each company’s reputation and reviews is just one piece of the puzzle, but we hope this article made the process of finding your Orlando property management company just a little bit easier.